Paint and handyman work needed all over the place. The resort overall was rundown, and the food was very basic and not what would be expected of a so called 5 star resort. The room was nicer but also had some issues like mold in the shower window sill, peeling paint around the mirror and only one old faded sink instead of a double sink as would be expected for a couple sharing a bathroom. The closet was very small and basically non functional with the safe door swinging open, and half of the hanging space was unusable. We asked for another room and were accommodated with a pool view instead of an ocean view. The bathroom sink whistled when turned on and off. The shower did not look professionally tiled. The quality of the doors and flooring was quite low. The mini bar lacked most of the advertised items. The sliding glass door curtains fell off the track right away. The room was filthy, and the bed sheets literally had multiple red and brown stains. We were placed in a room right behind the front desk, which was supposed to be ocean view but wasn't really. Better than paper cups which we have had at some resorts. We got champagne in faded plastic cups, which was the standard throughout the resort. When we arrived, the lobby looked good, and we were hopeful. You will be provided with full details of the all-inclusive package on arrival at the hotel. Please note that details are subject to change. Guests also have access to the bars, restaurants and pools at the next-door hotel complex, Sunscape Sabor Cozumel. Oceanfront bars and entertainment venues.Endless daytime activities such as kayaking, beach volleyball and snorkelling.Daily refreshed minibar with soft drinks, juice, bottled water and beer.Unlimited international and top-shelf spirits. ![]()
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